Vendor and Organizer Terms

You must be 18 or older and able to enter into a binding contract. If you act for a business, you confirm you are authorized to bind it, and the business is responsible under these terms too. The information you give about yourself or your business must be accurate.

GrailRoute Inc. provides the tools: listings, floor maps, tables, tickets, check-in and messaging. We are not a party to your sales, your show, or your agreements with vendors, collectors or venues, and we don't act as your agent. Listing inventory and running shows on GrailRoute is free. If you take card payments through GrailRoute, a commission applies (section 5); we will tell you in advance before introducing any other fee, and you will only pay for what you choose.

• You are the seller. You are responsible for your items being genuine, legally yours to sell and accurately described — condition, grade, grading company and any alterations.
• Keep your inventory current. Remove or mark items sold, and honour the prices you list or update them before you sell.
• You are responsible for your sales, your receipts, the taxes on them (such as GST/QST), and any permit or licence your activity needs.
• Buyers keep the rights the law gives them, including the legal warranty of quality under Quebec law, and you must respect them.
• Follow the organizer's rules for their show, including set-up times and table assignments.

• You are responsible for your show: accurate dates, times, venue and admission details; the venue, its safety and accessibility; and any permits and insurance the event requires.
• Publish a clear refund policy for tickets and tables, and honour it. If a show is changed or cancelled, tell attendees and vendors promptly through GrailRoute.
• You can take payments for tickets and tables directly, or by card through GrailRoute (section 5). Either way, you are the seller: you are responsible for receipts, the taxes on them, and refunds under your published policy.
• Respond to cases opened in the Resolution Center in good faith and within the times it shows.
• You are responsible for the people you add as show staff and what they do with the access you give them.
• Moderate your show's chat fairly. The tools to remove messages and mute people are for keeping the room safe and on topic, not for silencing fair criticism.

If you choose to take card payments for tickets or tables through GrailRoute:

• Payments are processed by Stripe, our payment partner, on your own Stripe account. You are the merchant: the money is paid to you, buyers' statements show your name, and you accept Stripe's terms for connected accounts when you set it up.
• From November 10, 2026, GrailRoute keeps a commission of 5% of each card payment. Stripe's own processing fees are charged to you by Stripe. Buyers pay no additional fee to GrailRoute.
• Refunds of card payments are issued through GrailRoute, following the refund policy you published for the show. When a refund is made, GrailRoute returns its commission on the refunded amount, so it keeps 5% of what your policy lets you keep. If you choose to refund more than your policy requires, the extra comes from your share; GrailRoute's commission stays at 5% of what your policy would have let you keep. A refund made outside GrailRoute does not return any commission.
• Stripe pays out your balance to your bank account on its own schedule. GrailRoute does not hold your money.
• You are responsible for chargebacks and disputes on your payments. Amounts a bank takes back are taken from your Stripe balance. Respond to them through the Resolution Center.
• We will give you at least 30 days' notice before changing the commission.

• If you cancel a show, every vendor and ticket buyer is refunded in full, whatever your refund policy says, and GrailRoute returns its commission on those payments.
• From November 10, 2026, cancelling a show that was published puts a strike on your account.
• A strike clears once you then hold three shows that go ahead without being cancelled.
• We email you after each strike with your current count.
• When your account reaches three strikes, it can no longer host shows: you can't create or publish new ones. Shows you already published that start within 60 days still go ahead, and you must run them. Later ones are cancelled by GrailRoute, and everyone who paid is refunded in full.
• If you think a strike is a mistake, write to us; we will review it and may remove it.

Through GrailRoute you may see attendees' and vendors' names, emails, wishlists, applications and check-ins. Use them only to run your show or serve your buyers, keep them secure, and don't sell or share them. Don't send commercial email to people who haven't agreed to receive it — Canada's anti-spam legislation (CASL) applies. Delete what you no longer need. If you learn that information you received has been lost or misused, tell us right away.

If you run a giveaway, you are responsible for its rules, for choosing winners fairly, for delivering the prize, and for complying with contest laws — including filing requirements and duties with the Régie des alcools, des courses et des jeux for contests open to Quebec residents.

We may remove a listing or a show, or suspend selling or organizing, if it breaks these terms, the Terms of Use, the Community Guidelines or the law, or puts buyers or attendees at risk. Where it is reasonable and safe, we will tell you why and give you a chance to fix it first.

GrailRoute Inc., Quebec, Canada — info@grailroute.com